Bot
A software application that performs automated tasks, often used in AI for tasks like customer service or data collection.
Definition
Autonomous agents—ranging from simple rule-based scripts to advanced conversational AIs—that interact with users or systems, streamlining workflows. Governance concerns include ensuring bots respect privacy (e.g., not scraping sensitive data), operate within ethical guidelines (no manipulative messaging), and fail gracefully to human backup when encountering edge cases.
Real-World Example
A telecom provider deploys a customer-service bot on its website to handle common inquiries (billing, service resets). Governance policies mandate that if the bot fails to resolve a query in two exchanges, it must escalate to a human agent, and all transcripts are logged for quality and compliance review.
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