Chatbot
An AI-powered software application designed to simulate human conversation, often used in customer service and information acquisition.
Definition
A conversational agent built using NLP, dialog management, and sometimes retrieval or generative models. Modern chatbots can handle multi-turn conversations, integrate backend data (e.g., account status), and escalate to humans when needed. Governance focuses on privacy (not leaking sensitive data), accuracy of information, and clear disclosure when users are talking to an AI rather than a person.
Real-World Example
An airline’s website chatbot answers booking questions: it retrieves flight availability, processes seat-change requests, and if the user asks an unsupported question (e.g., visa rules), it hands off to a live agent—logging all interactions for quality and compliance reviews.
.svg)
