Process Automation
Use of AI and workflow tools to streamline governance, compliance checks, and risk mitigation activities, reducing manual effort and error.
Definition
Involves integrating AI-powered rule engines, RPA bots, and workflow orchestration to automate repetitive governance tasks—e.g., policy-compliance scans, audit-log analysis, data-subject–request workflows—ensuring consistency, faster response times, and auditability. Automation is governed by maintaining clear change logs, exception-handling protocols, and regular validation of bot accuracy.
Real-World Example
A telecom company automates its GDPR data-erasure requests: incoming user requests kick off a workflow where RPA bots locate and erase PII across databases, while an AI-powered validator confirms successful deletion. The system logs each step, producing compliance reports without manual intervention.
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